Shipping & Returns

Helpful Information about Shipping & Returns:

Are there shipping charges?

Shipping costs automatically calculated (based on the weight of your order) by UPS or the US Postal Service. We try to charge you what they charge us.

Order Processing

We will review each order that you have placed which generally takes 24 hours to process before your order is shipped.

Packaging and Delivery

Our pottery is shipped in specially designed boxes to ensure no breakage during delivery. The box is cushioned with excelsior foam and bubble pack to preserve the pottery from breakage. We ship all orders via UPS (door-to-door service). Upon shipping you will be notified via e-mail of your order's shipping details. We must stress that all deliveries must be made to a physical address—no P.O. BOX addresses can be accepted.

 Import Taxes & Duties 

For orders outside the U.S., customers are responsible for all duties and import taxes. This cost is not calculated into the cost of your purchases. However, import taxes are only applicable to certain countries. UPS handles the customs clearance and will deliver right to your door step.

 The Rock Riffle Run Pottery Warranty 

We are so confident that you'll love your new purchase that we provide a return policy for a duration of 30 days (from the date of shipment).

Please include the following information
1) Please fill out and return the warranty card to the address below.

Rock Riffle Run Pottery
14435 Rainbow Lake Road
Shade, Ohio U.S.A.

2) Please indicate how you would like us to proceed with your order:
full refund or replacement.

This information will help us to quickly process your return. If you need more specific information, please CONTACT US.

At Rock Riffle Run Pottery we always guarantee your satisfaction.

Please note that a slight uniqueness in Rock Riffle Run Pottery size and color is inevitable (in fact is very desireable!) due to the fact that unlike mass-produced pottery, all our offerings are true hand-thrown pottery—every peice made with loving care by a master potter's hand on the potter's wheel.

Terms And Conditions

Rock Riffle Run Pottery reserves the right at any time to modify, alter or update this policy. If you have any questions regarding the above policies, please CONTACT US via the site's Contact section.